Help & FAQ

Enjoying the beach at Golden Cap

Apartments, hire caravans, touring caravans and camping

What period are the holiday parks open from and till?

How can I make a reservation?

What is the payment method?

Can I allocate a pitch before arrival?

Can I make changes to my booking?

Do you provide for guests with disabilities?

Can we make group bookings and do you cater for rallies?

What are the postcodes of the holiday parks?

What time is check in? And check out?

Do we need to bring our own bed linen if staying in a hire caravan?

Can I hire a cot and high chair?

Can I bring my pets?

Is WIFI available?

How many cars can we bring?

Can we invite friends to visit us whilst staying at the parks?

Do I need a fishing licence for the fishing lake?

Which holiday parks have a swimming pool and gym?

Is there a children’s club?

What night entertainment is available at the holiday parks?

Do I have to pay to use the leisure facilities?

Can I order a brochure?

Can I receive information about special offers by email?

Do you have a sales department for if I would like advice about buying a caravan?

Can I bring a boat?

Can I have a BBQ?

 

What period are the holiday parks open from and till?

Apartments at Highlands End Holiday Park are available all year round.

Caravan Holiday Homes are available for hire from March to November, for exact dates please contact our bookings team.

Camping & Touring Caravan pitches are available for hire from March to November, for exact dates please contact our bookings team.

Lodges for hire, please contact our booking team for exact dates.

 

How can I make a reservation?

You can make a reservation either on the website online booking system or by phone 01308 426947.

 

What is the payment method?

In the case of holidays taken in Holiday Homes and Touring Caravan pitches the balance is due not less than 70 days before the start of your holiday. For camping pitches the balance is due not less than 28 days before the start of your holiday. No reminders are issued. If the balance is not received within 70/28 days of the commencement of the holiday the booking will be cancelled. No refund of the deposit will be made.

You can either pay by debit/ credit card over the phone and online.

Can I allocate a pitch before arrival?

It is not possible to allocate pitches before arrival. On arrival you can select your own preferred space.

 

Can I make changes to my booking?

Yes but please contact the bookings department as some amendments concur charges enquiries@wdlh.co.uk or 01308 426947

 

Do you provide for guests with disabilities?

Yes, we have a disabled toilet and shower room at Highlands End Holiday Park, Golden Cap Holiday Park and Sandyholme Holiday Park. The ground floor apartment also has disabled facilities.

If you require any assistance, please do not hesitate to contact a member of the staff at any time. For your benefit we have customer assistance packs at all park receptions as well as in the bar and swimming pool. These contain useful items to assist you, such as large print menus, pen & paper and magnifying glasses. Access statements are also available please contact us for a copy.

 

Can we make group bookings and do you cater for rallies?

Yes, please contact our bookings department for further information, enquiries@wdlh.co.uk or by phone 01308 426947. There are some restrictions on the time of the year we can cater for rallies.

 

What are the postcodes of the holiday parks?

Highlands End Holiday Park, DT6 6AR

Golden Cap Holiday Park, DT6 6JX

Graston Copse Holiday Park, DT6 4QP

Larkfield Holiday Park, DT6 4ND

Sandyholme Holiday Park, DT2 8HZ

 

What time is check in? And check out?

For hire caravans the period of your stay is from 4.00pm on the day of your arrival to 10.00am on the day of your departure (11.00am for touring and camping pitches). We try to have all Holiday Homes and Touring pitches ready as early as possible, but cannot guarantee access before 4.00pm. Please report to reception on your arrival and advise us if you are going to arrive later than 6.00pm. If we have not heard from you by 9.00am on the day after you booked to arrive (Sunday for Saturday bookings) we reserve the right to re-let the Holiday Home or pitch.

 

Do we need to bring our own bed linen if staying in a hire caravan?

You can either bring your own or else we offer packs for hire, this must be requested at the time of booking and can be replenished weekly at an extra cost. Towels and tea towels are not provided and you would need to bring your own. We do provide the duvets and pillows in the hire caravans but not linen.

 

Can I hire a cot and high chair?

Yes cots and high chairs are available at an extra cost but only for customers staying in hire caravans or apartments.

 

Can I bring my pets?

We make a nominal charge for dogs in hire accommodation to cover additional cleaning. A maximum of 2 dogs in each holiday home is the limit permitted and they are only allowed in certain homes. There is also a charge for dogs in touring/camping units – maximum of 2 dogs per booking. Dogs must be kept on a lead at all times in the parks and exercised in the designated areas. In both touring/camping units and hire accommodation it is strictly forbidden for pets to be left unattended. All dog fouling on the park must be cleared up. No liability can be accepted for damage or injury caused by them. No cats or other pets are permitted. The number of dogs booked cannot be reduced after payment has been made.

Please see our online WOOF guide for more information.

 

Is WIFI available?

Yes, WIFI is available at all holiday parks. Please go to your holiday park main reception and they will issue you with a log in at a small charge.

 

How many cars can we bring?

One car may be parked besides touring units and tents. Guests staying in the front row holiday homes at Highlands End must park in the swimming pool car park opposite. All other guests will be shown where to park on arrival. Apartments have private parking. Bungalows have an unloading area but must then park in the swimming pool car park.

 

Can we invite friends to visit us whilst staying at the parks?

Yes we do allow day visitors and they would not need to check in at the reception however if they are staying the night there would be an extra fee and must be paid for at the holiday park reception.

 

Do I need a fishing licence for the fishing lake?

Yes you can obtain this at the local shop; Golden Cap Holiday Park reception will be able to advise you further. You would also need to bring your own fishing equipment.

 

Which holiday parks have a swimming pool and gym?

Highlands End Holiday Park is the only park of the 5 to have a swimming pool and Gym. Any guests staying at any of the other 4 holiday parks are very welcome to use these facilities and there is an extra charge.

 

Is there a children’s club?

No there is not currently a children’s club at any of the holiday parks. However there is children play areas at Highlands End Holiday Park, Golden Cap Holiday Park and Sandyholme Holiday Park but children must be supervised by an adult at all times.

 

What night entertainment is available at the holiday parks?

During peak summer season Highlands End Holiday Park has themed nights and Discos. Please contact the Highlands End bar for further details Bar@wdlh.co.uk or else enquiries@wdlh.co.uk we also welcome private functions.

 

Do I have to pay to use the leisure facilities?

Yes, the leisure facilities are not included in the booking total unless you are staying at the Highlands End Luxury Apartments or Lodges.  All other guests must pay to use the facilities. Please contact Highlands End Holiday Park Reception for further details.

 

Can I order a brochure?

Yes you can either order one through our website or else email enquiries@wdlh.co.uk or by phone on 01308 426940.

 

Can I receive information about special offers by email?

Yes, you can request this at the time of your booking or else join up to our mailing list through our website or email enquiries@wdlh.co.uk

 

Do you have a sales department for if I would like advice about buying a caravan?

Yes, to organise viewings of the holiday parks please contact our very friendly sales team on 01308 426917 or sales@wdlh.co.uk

Can I bring a boat?

Please note that if you are thinking about bringing your boat on holiday, you must take into account our safety rules.

A gap must be maintained between touring units to comply with fire regulations and for safety reasons there are restrictions on the number of tents and other objects permitted on individual pitches.

Boats with engines and fuel are not permitted to be parked on touring pitches. There is a boat compound in West Bay and bookings can be made. We do have a limited space in the car park for boats which is near the entrance to the holiday park. Please contact reception if you wish to take advantage of one or more spaces. Please do not bring your motor boat on holiday unless you have made arrangements for parking/ storage when not in use.

Boats can be launched at West Bay and there is a slipway fee and a nightly charge for the mooring.

 

Can I have a BBQ?

Raised purpose-built BBQ’s are allowed. Small disposable ones must be raised off of the ground. We are happy to provide bricks for this purpose. No BBQ’s in tents and no fire pits. Disposable BBQ’s may only be placed in the wheelie bins provided when cold.

Quick Book